At Rappick, we respect your right to control your personal data.
This policy explains the process for requesting account deletion, what happens
to your data, and our retention practices.
- How Users Request Account Deletion
- Users can request account deletion by contacting our
support team via email at support@rappick.com.
- Include your account email and a brief reason for
deletion in the request.
- Requests will be processed within 30 days of
verification.
- What Data is Deleted
- Personal information: Name, email, phone number, and
profile details.
- Order history and transaction records.
- Location data and delivery preferences.
- Any uploaded documents or images associated with your
account.
- What Data (if any) is Retained
- Anonymized data for analytics and service improvement
purposes.
- Data required for legal compliance, such as tax records
or dispute resolution.
- Backup copies during the retention period.
- Retention Period
- Deleted data is permanently removed from active systems
within 30 days.
- Retained data is kept for a maximum of 7 years for
legal and compliance purposes, after which it is securely deleted.
- Backup data may be retained for up to 1 year for
recovery purposes.
- Additional Notes
- Account deletion is irreversible. You will lose access
to all services and data.
- If you have outstanding orders or payments, deletion
may be delayed until resolution.
- For more information, contact us at support@rappick.com.